Billbeedaten

Requirements

• A Billbee API- Key
• An activated Billbee API with the corresponding credentials (be aware, that activating the Billbee API is involving additional costs)

If you have questions, how to get a Billbee API Key or how to activate the API, please follow the instructions on the Billbee API page

Installation steps

• Create your authorization token as followed:
• Create a text by combining your Billbee username and your BIllbee API(!) password separated by a color. The username '[email protected]' and the password 'passw0rd' combine to [email protected]:passw0rd, for example.
• Encode the given text by using base64 encoding. This can be done with multiple tools. One possibility would be base64encode.org. The result will be used as authorization token later.
• Install the app from the marketplace
• When asked for additional parameters, fill them in
• Authorization Token should be filled with the encoded token from the further steps. In then given example from above, the token looks like: bWF4QG11c3Rlcm1hbm4uZGU6cGFzc3cwcmQ=
• API Key should be filled with the API- Key provided by the Billbee support
• Open one of your tickets from a customer, who is known by Billbee, and enjoy the direct integration

Further steps to use custom ticketfields

If you want to use custom ticketfields for usage in macros, please follow the steps below.

• Select which placeholders you want to use by visiting the Billbee support page
• Be aware, that only order placeholders are usable, that can be used by themself as static value. For example {DeliveryAddress} is usable, while {DiscountAvailable} {/DiscountAvailable} is not
• Go to Zendesk -> Admin -> Management -> Ticketfields
• Add a ticketfield for each placeholder, you want to use, by using the same name, for example {DeliveryAddress}, as in Billbee. As Type use: text.
• Create your macros by using the ticketsfields as described in the Zendesk API