Integrate your Ascend business phone system with Zendesk
About Ascend
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Ascend is a full-featured UCaaS solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform.
Seamlessly integrate key functionalities of Ascend into Zendesk to increase employee productivity and deliver a more personalized experience.
Features:
- Integrated calling: Easily place calls using Ascend directly within Zendesk.
- Screen Pops: Pull up existing customer tickets on incoming calls.
- Advanced ticketing: Quickly create support tickets for existing customers.
Benefits:
- Increase productivity: Embed Ascend into everyday business applications to automate business workflows and maximize employee efficiency.
- Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
- Streamline workflows: Saves agents time from switching between applications.
- Easy to use: Ascend for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.
Privacy policy:https://www.serverdata.net/legal/privacy-policy.php
Installation
- Log in to your Control Panel then navigate to: Voice Services > App & Integrations > Manage Integrations.
- Add your Zendesk domain to the list of authorized domains.
- Once Zendesk has been authorized in Control Panel, sign in to Zendesk and locate the Ascend application in the Zendesk Apps Marketplace (Apps > Marketplace > Click Ascend App).
- On the Ascend app page, click “Install App”.
- Provide a title for the application and finish the installation. For example, “Ascend”.
- Ascend will appear in the upper right corner of Zendesk Interface. You’ll need to login with your Ascend credentials to be able to place calls, receive screen pops and manage tickets.
For more information, read the full administration guide here.
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