Apizee

Apizee is a remote assistance video chat that enables customer service teams to increase customer satisfaction.

Apizee enhances sales and support performance, allowing for streamlined resolutions, even in intricate scenarios. This platform amplifies human connections, fostering clearer understanding and leading to heightened customer satisfaction.

How does Apizee revolutionize customer service?

Traditional text or phone support can be challenging, particularly when agents need to deeply comprehend the customer's situation.

In tense circumstances, such as emergencies or high frustrations, customers can be so emotionally charged that verbal communication becomes inadequate, leading to subpar customer satisfaction.

Leveraging digital technology can significantly cut operational costs by minimizing physical visits and facilitating remote assistance from the service center.

With Apizee, customer service representatives can:

• Achieve clarity and efficiency: Engage with the customer's setting directly, enabling more focused interactions.
• Minimize physical visits: Offer remote examinations, assessments, and aid, even in complex scenarios.
• Personalize interactions: Through empathy, agents can provide superior customer service, even under high-pressure situations.
• Showcase brand identity: Video interactions reflect the brand's visual essence.

Impressive Outcomes Our Clients Experience

• 97% customer satisfaction for video-assisted support calls.
• +15% rise in resolving issues on the first call.
• -40% reduction in service calls, replaced by remote assistance.

Use Cases

• Customer support: Offer instant remote assistance to customers.
• Remote Troubleshooting: Detect and fix issues remotely and avoid truck roll.
• Remote Expertise: provide advice or assess damages remotely.
• Field Service prep: Prepare technician dispatch and maximize success.

Key Features

• User-friendly: No app installation is required. Fully compatible with Zendesk (for agents) and any web browser (for customers).
• Seamless Video Integration: Initiate a video call straight from a Zendesk ticket (via SMS or comment).
• Versatile Calling Options: Choose between Audio+Video, Audio-only, or Video-only calls.
• Camera Flexibility: Switch between front and rear cameras.
• Interactive Sharing: Share screens from both agent and customer ends.
• High-quality Captures: Take HD snapshots and save them in the Zendesk ticket.
• Enhanced Guidance Tools: Zoom, pinpoint, and annotate images to guide customers.
• Integrated History: Document all video interactions within the Zendesk ticket history.

Apizee operates on a robust, EU-based software and infrastructure, ensuring the delivery of premium HD video calls.