AI Ticket Reply by New Aim reduces workload by automating first responses.
About AI Ticket Reply by New Aim
New Aim is Australia's largest private eCommerce company, delivering digital tools and AI-powered platforms that help businesses simplify operations and exceed customer expectations. AI Ticket Reply by New Aim streamlines your customer service workflow by automatically responding to first-message tickets based on intent classification. Easily customise templates, intent types, and confidence thresholds to match your team’s needs.
Key Features
- Intent-based ticket classification
- Automated responses using pre-defined templates
- Customisable confidence thresholds
- Manual or auto-comment reply modes for flexibility
This tool is perfect for teams looking to improve efficiency and reduce response times while maintaining a personal touch. Try this app today and streamline your Zendesk workflow.
Installation
Install the App
- Click 'Install' in the Zendesk Marketplace
- Locate the app on the Zendesk navbar after installation
- Navigate to the Configuration Centre and Authorize API
- A webhook named 'Webhook for AI Ticket Reply App by New Aim' will be automatically created
- To activate the app, you need to set up a trigger by defining the conditions under which it should run. Then, under Actions, select Notify by > Active Webhook, and choose the webhook created in Step 4. You don’t need to add any URL parameters—they were automatically configured when the webhook was created
- Set your preferences in the app’s Configuration Centre
Uninstall the App
- Deauthorize the API in the Configuration Centre
- Delete the trigger that was set up for our app
- Delete the webhook named 'Webhook for AI Ticket Reply App by New Aim' in the Zendesk Admin Center. Although this webhook was created automatically during setup, you’ll need to remove it yourself for security reasons
- Click 'Uninstall'
For more information, refer to the User Guide in the app’s Configuration Centre.
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