Run and manage your call-center on a unified platform
About Africa's Talking Voice
Africastalking Voice
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing.)
Africa's Talking Voice is a solution that enables users to make and receive calls though local numbers
Pick a phone number and enrich your call-center experience through Africa's Talking Voice. Your agents can easily receive, make and manage calls all across 3 African countries (Kenya, Uganda, Nigeria)
How it works:
You activate a support phone number (as many as you need) with prefixes +254, +256, +234, many more to come. This will show you as being online and can receive calls. When a call comes in, it will be routed to an available agent. If no agent is online, the caller will get a pre-recorded message requesting them to dial later.
Agents will then be able to see these callers when they come back online and return the call for free!
Benefits:
- Provides a unified call-center platform.
- Increases customer satisfaction by making sure all calls are answered and check for quality
- Raises Customer Service efficiency
- Better pricing than most solutions on the market.
Installation
Installation To setup Africa's Talking Voice;
Download the tool here and plug into your Zendesk account.
Contact our support team to hire a phone number and setup your pre-paid account.
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