8x8

Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).

8x8 for Zendesk seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity within Zendesk.

Key Features:

• Out-of-the-box integration with minimal setup required.
  
• Screen-Pop and Contextual Information: Automatically retrieve and present CRM records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
  
• Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.
  
• Embedded experience: Handle interactions directly within the Salesforce interface, streamlining workflows and enabling users to operate from a single pane of glass.
  
• Configuration and customization: Configure CRM Integration workflows via a self-service administration portal.